Key features of Hantz Service Provider include

Service Level Management
Hantz Service Provider's SLA Management module enables you to measure the quality of service, provided to you or by you, by calculating the SLA summary percentage based on the configured thresholds. Whenever there is degradation in service or a breach of SLA, Hantz Service Provider sends alerts to the system operator.

SLA Management Views
Hantz Service Provider comes along with SLA Management Views and ability for users to configure their own reports and views. These views include SLA Summary, Breached SLA, and SLA Statistics to analyze the past behavior and predict the future behavior.

Instantaneous Notification, Escalation, and Acknowledgement
Hantz Service Provider keeps track on the performance of the monitored network. When it detects faults or degradation of performance, it notifies the IT operator about it and helps in rectification of the faults. Hantz Service Provider provides multiple notification mechanisms, such as Email, Beep, System Batch File Notifications, and SNMP Trap. With its powerful multi-grouping mechanism in notification coupled with the correlation technologies, Hantz Service Provider sends notifications to the network operators and multiple hierarchies and at the same time to the customers ensuring higher levels of customer satisfaction. The escalation and acknowledgement features ensure that the critical alarms are addressed by the operators in time, providing the high service levels promised to the customer.

Device and Traffic Performance Management
Today’s network infrastructure deploys diverse range of technologies and protocols, spanning across multiple geographical locations. This makes network management a challenge to IT operators. Hantz Service Provider offers effective solutions that help IT operators manage their network infrastructure effortlessly. · Proactive network infrastructure management · Bandwidth management · Traffic management

Fault Management
Fault management is one of the vital challenges the network operators face. Most of the times, identification and analysis of the root cause of the problem is more time-consuming than the fixing. Hantz Service Provider helps in constantly monitoring the network devices, thereby providing periodic status of nodes. Hantz Service Provider presents the all the faults generated in the network, which helps the network operators take remedial actions quickly. Multiple colors are used to depict different kinds of faults.

Comprehensive Reporting
Reporting is an important function in any infrastructure management system. Hantz Service Provider's real-time reports provide comprehensive reporting on network availability, network utilization, throughput, CPU usage, Packet Loss, Disk Utilization, memory used, and error rate. A combination of different sets of pre-configured reports gives the user a single page report listing vital statistics.