Hantz Acknowledgement and Escalation  

For an effective network infrastructure management, it is very important that IT managers and operators to receive notifications on the occurrence of alarms or events. At the same time, it is also important to ensure these notification reach the correct persons.

Hantz Acknowledgement module enables you to receive acknowledgements for the notifications sent by the system. If the acknowledgement is not received within the specified time period, the system can be configured to escalate the notification to the next level in the IT management hierarchy. With Hantz Acknowledgement module, you can ensure that the notifications reach the appropriate persons and the unattended notifications are escalated, directly helping in reducing the turnaround time.